Core Resources

Support

Interact with the Serverista support system to create and track support tickets.

Update ticket status

Updates a ticket status

Accepts: application/json

Returns: application/json

Parameters

URL Params

string

Ticket id

Request Body

body

UpdateTicketRequest

Reference Type: UpdateTicketRequest

Status update payload

Response

object of GenericResponse

Reference Type: GenericResponse

success

boolean

Indicates whether the operation was successful.
example: true

message

string

A human-readable message describing the result of the operation.
example: User created successfully.

POST /v1/tickets/:id/status

curl -X POST https://api.serverista.com/v1/tickets/:id/status \
  -H "Authorization: ApiKey YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d ''

Response


{
  "message": "example_message",
  "success": true
}

List tickets

List all tickets in current account

Accepts: application/json

Returns: application/json

Parameters

no parameters

Response

array of Ticket

Reference Type: Ticket

account_id

integer

Identifier of the account that owns this ticket.
example: 5

case_id

string

Unique case identifier, typically auto-generated.
example: CASE-5-0001

files

array of Attachment

Reference Type: Attachment

List of file attachments associated with this ticket.

integer

Unique identifier of the ticket.
example: 101

replies

array of Reply

Reference Type: Reply

List of replies associated with this ticket.

subject

string

Subject or title of the support ticket.
example: Cannot access my server

user_id

integer

Identifier of the user who created the ticket.
example: 42

content

string

Detailed description or content of the issue.
example: I tried to connect to my server via SSH but it keeps timing out.

created_at

string

Timestamp when the ticket was created.
example: 2025-11-01T12:30:00Z

status

string

Current status of the ticket (e.g., open, closed).
example: open

updated_at

string

Timestamp when the ticket was last updated.
example: 2025-11-01T14:45:00Z

GET /v1/tickets

curl -X GET https://api.serverista.com/v1/tickets \
  -H "Authorization: ApiKey YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d ''

Response

[
{
  "account_id": 123,
  "case_id": "example_case_id",
  "content": "example_content",
  "created_at": "example_created_at",
  "files": [
    {
      "...": null
    }
  ],
  "id": 123,
  "replies": [
    {
      "...": null
    }
  ],
  "status": "example_status",
  "subject": "example_subject",
  "updated_at": "example_updated_at",
  "user_id": 123
}
]

Create a new support ticket

Creates a new support ticket for the authenticated user within the specified account.

Accepts: multipart/form-data

Returns: application/json

Parameters

Request Body

subject

string

Subject of the support ticket

content

string

Content or description of the issue

attachments

file

Optional file attachments (max total size 2MB)

Response

object of Ticket

Reference Type: Ticket

subject

string

Subject or title of the support ticket.
example: Cannot access my server

content

string

Detailed description or content of the issue.
example: I tried to connect to my server via SSH but it keeps timing out.

created_at

string

Timestamp when the ticket was created.
example: 2025-11-01T12:30:00Z

files

array of Attachment

Reference Type: Attachment

List of file attachments associated with this ticket.

updated_at

string

Timestamp when the ticket was last updated.
example: 2025-11-01T14:45:00Z

user_id

integer

Identifier of the user who created the ticket.
example: 42

account_id

integer

Identifier of the account that owns this ticket.
example: 5

case_id

string

Unique case identifier, typically auto-generated.
example: CASE-5-0001

integer

Unique identifier of the ticket.
example: 101

replies

array of Reply

Reference Type: Reply

List of replies associated with this ticket.

status

string

Current status of the ticket (e.g., open, closed).
example: open

POST /v1/tickets

curl -X POST https://api.serverista.com/v1/tickets \
  -H "Authorization: ApiKey YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d ''

Response


{
  "account_id": 123,
  "case_id": "example_case_id",
  "content": "example_content",
  "created_at": "example_created_at",
  "files": [
    {
      "...": null
    }
  ],
  "id": 123,
  "replies": [
    {
      "...": null
    }
  ],
  "status": "example_status",
  "subject": "example_subject",
  "updated_at": "example_updated_at",
  "user_id": 123
}

Get ticket

Get a ticket by id

Accepts: application/json

Returns: application/json

Parameters

URL Params

string

Ticket id

Response

object of Ticket

Reference Type: Ticket

account_id

integer

Identifier of the account that owns this ticket.
example: 5

case_id

string

Unique case identifier, typically auto-generated.
example: CASE-5-0001

content

string

Detailed description or content of the issue.
example: I tried to connect to my server via SSH but it keeps timing out.

created_at

string

Timestamp when the ticket was created.
example: 2025-11-01T12:30:00Z

replies

array of Reply

Reference Type: Reply

List of replies associated with this ticket.

user_id

integer

Identifier of the user who created the ticket.
example: 42

files

array of Attachment

Reference Type: Attachment

List of file attachments associated with this ticket.

integer

Unique identifier of the ticket.
example: 101

status

string

Current status of the ticket (e.g., open, closed).
example: open

subject

string

Subject or title of the support ticket.
example: Cannot access my server

updated_at

string

Timestamp when the ticket was last updated.
example: 2025-11-01T14:45:00Z

GET /v1/tickets/:id

curl -X GET https://api.serverista.com/v1/tickets/:id \
  -H "Authorization: ApiKey YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d ''

Response


{
  "account_id": 123,
  "case_id": "example_case_id",
  "content": "example_content",
  "created_at": "example_created_at",
  "files": [
    {
      "...": null
    }
  ],
  "id": 123,
  "replies": [
    {
      "...": null
    }
  ],
  "status": "example_status",
  "subject": "example_subject",
  "updated_at": "example_updated_at",
  "user_id": 123
}

Reply to ticket

Reply to a ticket

Accepts: multipart/form-data

Returns: application/json

Parameters

URL Params

string

Ticket id

Request Body

content

string

Content or description of reply

attachments

file

Optional file attachments (max total size 2MB)

Response

object of Reply

Reference Type: Reply

ticket_id

integer

Identifier of the parent ticket.
example: 101

user

object of User

Reference Type: User

User details of the reply author.

user_id

integer

Identifier of the user who created the reply.
example: 42

account_id

integer

Identifier of the account associated with this reply.
example: 5

content

string

Content or message of the reply.
example: Please try rebooting your VM and check if the issue persists.

created_at

string

Timestamp when the reply was created.
example: 2025-11-01T13:00:00Z

files

array of Attachment

Reference Type: Attachment

List of file attachments associated with this reply.

integer

Unique identifier of the reply.
example: 202

POST /v1/tickets/:id/replies

curl -X POST https://api.serverista.com/v1/tickets/:id/replies \
  -H "Authorization: ApiKey YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d ''

Response


{
  "account_id": 123,
  "content": "example_content",
  "created_at": "example_created_at",
  "files": [
    {
      "...": null
    }
  ],
  "id": 123,
  "ticket_id": 123,
  "user": {
    "...": null
  },
  "user_id": 123
}

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